Will the return to the office in 2022 be business as usual?
Business trends for leaders to consider

DECEMBER 15, 2021
2 PM EST / 11 AM PST

When it comes to physical workspaces, we are leaving 2021 with as many questions as when we started. What have we learned? What should we expect? Are remote and hybrid work models here to stay?

​​Guest speaker, Max Ball, Forrester Principal Analyst, will join Bluescape to share the latest industry insights and trends to help leaders plan and make decisions for 2022.

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Guest Speaker

Max Ball
Principal Analyst, Forrester

Max is on Forrester’s digital customer and collaboration team serving customer service and technology leaders focused on transforming customer service engagement. He brings over 30 years of industry experience in product management and product marketing in the areas of omnichannel contact center platforms, speech recognition and interactive voice response (IVR), mobile, social, chat, and WebRTC. Max’s research focuses on the full breadth of contact center solutions ranging from self- and assisted-service applications to AI-driven digital customer experiences.

Prior to joining Forrester, Max worked for several contact center and enterprise collaboration vendors. He worked most recently at RingCentral, where he was director of product marketing for contact center. While there, he helped launch Engage Digital and Engage Voice, the first contact center offerings fully owned by RingCentral. Prior to that, he held product management and marketing roles at technology vendors 8x8, Inc., Genesys, and Edify. Max earned a bachelor’s degree in communications from Stanford University.
Max Ball

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